Service Description
This service allows students or their guardians to request a replacement for lost or damaged school certificates from a permanently closed school.
Customer base
Students Parents/Guardians
Service timeline
2 working days
Service channels
Email / Call Centre / KHDA Customer Service Centre
Requirements
- Student’s Emirates ID number.
- Accurate details of the academic years attended, especially if the school has permanently closed.
Terms and conditions
None
The process
- Step 1: The student or parents/guardian inputs their Emirates ID along with the required supporting documents via any of the service channels listed above.
- Step 2: KHDA verifies the student’s academic records.
- Step 3:Once the information is verified and matched, a replacement certificate is issued.