If you are worried about your safety or the safety of another person, help is available. Choose the option that best describes what you need. If you are unsure about whether a child is at risk of harm, contact the child protection service for advice.
If a person is in immediate danger, violence is taking place now, or there is a serious threat to safety, call Dubai Police on 999.
For a medical emergency, call 998 for an ambulance.
Do not wait for a response from KHDA or your education provider before seeking emergency assistance.
If you are concerned that a child is being abused, neglected, exploited or that a child's safety is at risk, contact the Community Development Authority (CDA) child protection hotline at 800 988, available 24 hours a day.
You can report a concern about your own child or another child. You do not need to investigate the concern or gather proof before asking for help. Explain what you have seen, heard or been told.
If the child is in immediate danger, call 999.
For concerns about safety, bullying, staff conduct or the support a learner is receiving, contact the education provider's Designated Safeguarding Lead or Child Protection Coordinator. Their contact details should be available through the provider's website or reception.
If your concern involves the Designated Safeguarding Lead or Child Protection Coordinator, contact the institution's head. If it involves the head of the institution, contact the governing body or the owner of the institution. You can also contact KHDA if you are concerned about the institution's response or do not feel able to raise the matter with it.
You do not have to raise a concern with the institution before contacting CDA or the Police. Where abuse or immediate danger is suspected, use the relevant reporting route above without delay.
For questions about safeguarding requirements, an education provider's responsibilities, or how to raise a concern with KHDA:
Call: 800 KHDA (800 5432)
Email: info@khda.gov.ae
Online: Use KHDA's feedback and complaints service.
These are general KHDA contact channels, not emergency services. For immediate danger, call 999. To report a child protection concern, call 800 988.
If something makes you feel unsafe, frightened or uncomfortable, tell an adult you trust. This could be a teacher, counsellor, safeguarding lead or another trusted adult.
If the first person does not help, tell someone else. You can also call 800 988 for child protection support, or 999 if you are in immediate danger.
Safe Space provides safeguarding information and resources. It does not receive safeguarding reports or provide an emergency response. Please contact the relevant service directly using the details above.