Effective Communication Strategies
Managing Conflict & Difficult Conversations
Conquering your Fear of Public Speaking
Building Assertiveness & Self Esteem
Critical Elements of Customer Service
Building Relationships for Results
Leveraging Customer Touch-points in Call Centres
Critical Thinking and Problem Solving Techniques
Business Etiquettes – Gaining the Extra Edge
Techniques to Overcome Objections & Resistance
Taking Ownership, Commitment & Accountability
Techniques to Manage & Sustain High Performance
Motivation & Team Development
The Art of Delegating Effectively
Conducting Performance Reviews and Development
Business Leadership and Strategic Alignment
Critical Leadership Skills for Managers
Talent Management and Succession Planning
Building Emotional Intelligence
Managing Change and Uncertainty
Positive Thinking and Problem Solving Techniques
Managing Pressure & Maintaining Balance
Strategies To Enhance Customer Experience
ASPIRING MANAGERS ( 10 Days Program spread over 3 months)
First-Line MANAGERS ( 10 Days Program spread over 3 months)
MANAGER'S Manager Program: ( 10 Days Program spread over 3 months)
IMTIAZ - National Development Program: Level 1
IMTIAZ - National Development Program: Level 2
Supervisory Management Program
Meeting Objectives & Driving Individual Performance
Accepting, Supporting & Driving Change
Performance Enhancement Strategies
Managing Airports and Airlines Simulation
Enhancing Client Centricity
Coaching & Feedback for High Performance
Communicating for results
Making Informed Decisions
Getting Organized & In Control
Game Changers: Implementing Strategy & Stakeholder Engagement
Play Makers: Team Leadership & Performance
Wall Breakers: Drive Change & Strategies to Overcome Resistance
Credo: Mastering Situational Leadership - Motivating & Leveraging Team Strengths
Plan & Pro: Optimizing & Mastering your Workflows
Score: Peak Performance Management
Distributor Business Today: Business Value Chain Expertise
Shift - Adapting to Change
Shift - Adapting to Change Simulation
Navigator - Mastering Situational Leadership
Navigator - Mastering Situational Leadership Simulation