Bridging the Communication Gap
Surviving through Time Management
Mastering Inbound Service Calls
Serving with Social / Emotional Intelligence
Exceptional Customer Service
Call Centre Quality Calibration Workshop
Building Customer Loyalty
The Power of One (Team Building)
Supervising with Confidence
Leadership Skills Builder
Superior Sales Management
Call Centre Technology Essentials
Effective Presentation Skills
The Motivation Culture Formula
Creative Problem Solving & Decision Making
Development Management Skills
Investing in face to face Customer Service Relationships
The Absolute Musts of Retail Best Practices Workshop
Effective Body Language and Winning Word Choices
Agent Excellence in Call Centre
Dynamics for CC PerformanceSchool
Skills For Dealing with Subordinates Problems
Customer Relationship Management
Treatment Skills with Subordinates Troubles Workshop